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Cancellation Policy

  • Cancellations must always be indicated by email to info@puur-spa.nl, stating your reservation number.

  • Cancellation is no longer possible within 48 hours before the start of the reservation.

  • With a down payment, the outstanding amount can be settled through a payment link that will be sent.

  • If you cancel between 2 and 14 days before the start of the reservation, we will deposit 50% of the reservation amount into your account within 5 working days.

  • If you cancel 14 days before the start of the reservation, we will deposit 75% of the reservation amount into your account within 5 working days.

  • Service charges will not be refunded.
     

MOVING RESERVATION

  • Rebooking to another date, time or room (if available) at the same location can take place up to 48 hours before the start time, the costs for this are € 15.00 per rebooking.

  • If you are unable to provide a new date yet, you will receive a rebooking voucher with which you can book a new date within 6 months. Here too € 15.00 will be charged per time.

  • Packages can be booked for free if possible.
     

ADDITIONAL

Cancel due to COVID 19, positive test, symptoms, etc:

  • When you have to cancel due to the COVID virus, the normal cancellation conditions apply

  • There are no exceptions or custom arrangements

  • In the event of a lockdown, the amount you have paid will be converted into a voucher

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